IGEL PC
The PC will not power on
1. Ensure that all power sockets and cables are firmly secured in place
2. The IGEL desktop unit and the monitor have individual on/off buttons Ensure they are both on.
My application will not launch
1. A single click will not launch the application you must double click.
2. Try to launch the application from the menu (navigate via the start menu)
3. If the application still fails to launch, escalate to a member of the Aimar Support Centre
Printing does not work
1. Ensure that a valid printer is configured for the PC. Select the start button and then Devices and Printers. The default printer will have a white tick within a black circle in the upper right quadrant of its icon.
2. If the problem occurs on multiple desktops, the issue is most likely related to the printer and should be escalated to a member of the Aimar Support Centre.
See Printer Setup https://aimar.freshdesk.com/support/solutions/articles/4000094104-brother-printer-setup-2017 for more info.
For other issues, please consider checking FAQ here https://aimar.freshdesk.com/support/solutions/folders/229952 or escalate to Aimar Support Centre via the Freshdesk tool.